Contact us
Email support
Send us a message any time and we'll typically respond within 1–2 business days.
Scans & camera
My scan won't complete or my face isn't being detected
Make sure you're in a well-lit area and your face fills the on-screen guide. Check that Beaucam has Camera access enabled in your device's Settings app under Privacy & Security, then restart the app.
Is my scan data private?
Yes. Your face, body, and skin scans are processed entirely on your device and are never uploaded to our servers or shared with third parties. See our Privacy Policy for full details.
Subscription
I subscribed to Pro but it's not unlocked
Open Beaucam, go to Account, and tap "Restore Purchases" to re-sync your subscription with your Apple ID. If it still doesn't unlock, email us with the address associated with your Apple ID purchase.
How do I cancel or manage my subscription?
Subscriptions are managed through your Apple ID, not within Beaucam. On your iPhone, go to Settings → [Your Name] → Subscriptions, select Beaucam, and change or cancel your plan there.
Privacy & data
What data does Beaucam collect?
Account info from sign-in, profile details you enter, and your on-device scan history. Full details are in our Privacy Policy.
Account & deletion
How do I delete my scan history or account?
Clear individual scans or your full scan history from within the app's Account section. To delete your account entirely, email beaucam26@gmail.com from your registered email and we'll process the deletion.
Report a bug
Something crashed or isn't working right
Email us a short description of what happened, your device model, and iOS version — screenshots help a lot. We aim to respond within 1–2 business days.